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Zendesk’s Outcome-Based Pricing: A Future or Pandora’s Box?
Zendesk’s Outcome-Based Pricing: A Future or Pandora’s Box? Zendesk’s recent announcement of outcome-based pricing has sent ripples through the SaaS world. The premise is simple, yet revolutionary: customers pay based on the value they receive, not the features they use. This means pricing is tied to tangible outcomes like customer satisfaction scores or resolution times.…
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